Desarrollo de la salud mental y percepción de los equipos y usuarios/as sobre la atención en la red en el norte de Chile

Abstract

Objective: to know the different perceptions about health care held by professional teams,
users and family members of the Iquique mental health network.
Methodology: A qualitative study that follows the principles of bioethics for research; beneficence, non-maleficence, justice and autonomy. The sample consisted of 45 people,
based on the variables under study; sex, including men, women and sexual disagreements, age, distributed between those over and under 30 years of age, and the relationship with health care, whether professional or user. Data were collected from 3 focus groups. A script
developed among the researchers, professionals and users of the Network was used. The analysis was carried out through the qualitative analysis software MAXQDA based on a matrix of pre-established and emerging codes comparing similarities and differences between the groups.

Results: The results reflect differences and similarities in their speeches. Professionals state that for better care to be developed, it is necessary to fully implement the community model, however, users point out that from their experience, the care approach continues to be from the biomedical model, receiving unsympathetic care. The results were related to the nursing theory of Jean Watson.
Conclusions: The National Mental Health Health Plan considers a community approach to care, however, the dominant approach is still the biomedical one. Access to care becomes difficult for users. It is necessary to reinforce the community focus on mental health and its
financing, in order to improve access and intensify intersectoral actions throughout the network, generating spaces for care and meeting that can promote better links between professionals and users.