Transit towards quality in times of crisis. Institutional indicators for careers in social sciences at the University of La Serena, 2018 -2022

Abstract

The institutional indicators for the careers of Journalism and Pedagogy in History and Geography of the University of La Serena are analyzed during 2018-2022. Period characterized by socio-political and economic crises and the
effects of the COVID 19 pandemic, the latter has been considered by recent studies as a factor of inequalities and adverse effects on teachers and students.
Through the use of the institutional dashboard, which considered the admission, retention and performance profile, it is noted that there were no major variations
except for the improvement in grades and Internet use in both study programs and a decrease in enrollment in Pedagogy in History and Geography. The
proposed work opens a question about the relevance of the findings obtained at a quantitative level but shows the need to complement from qualitative methods in
the direction of obtaining inputs for decision-making at the level of curricular administration, management of teaching and self-assessment and accreditation processes.